PRINCETON, NJ, January 19, 2009 – Ellen Calman of Gloria Nilson GMAC Real Estate in Princeton Junction has received the Premier Service® Diamond national award in 2008 for providing superior customer service to home buyers and sellers.
“Ellen Calman joins a select group of real estate professionals nationwide recognized for providing incredibly high levels of customer service toher clients,” says Pat Bell, President of Gloria Nilson GMAC Real Estate. “I am extremely proud of every one of our award winning agents. It is a testament to their commitment to putting the needs of our clients first,” Bell continued.
To qualify to become a Premier Service Diamond winner, Calman had to receive a minimum 95% customer satisfaction rating based upon at least 5 returned surveys and maintain a minimum survey return rate of 30 percent. Calman’s customer satisfaction rating is 100%.
“I pride myself in going above and beyond for my clients and I am extremely gratified that when independently surveyed, the response was that they were 100% satisfied with how I helped them meet their goals.” said Calman.
"I am extremely proud of Ellen Calman's accomplishments, though I cannot say I am surprised," said Rosalee Rockafellow, branch executive with Gloria Nilson GMAC Real Estate in Princeton Junction. "When you work as hard and as professionally as she does, you cannot help but be rewarded with satisfied customers and career success," Rockafellow continued.
Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate’s sales associates like Ellen Calman put in writing, up front, the services they will perform. Following the transaction, customers are asked to honestly rate their agent’s performance through a written survey tabulated by an independent research firm.
The Princeton Junction office of Gloria Nilson GMAC Real Estate is at 826 Alexander Road, Princeton, and can be reached at 609-750-2020. Contact Ellen Calman directly at 609-750-2020 x2057 or ecalman@gnrgmac.com. For information about properties available, visit http://www.gnrgmac.com/.
About Gloria Nilson GMAC Real Estate
Gloria Nilson GMAC Real Estate has 16 offices and more than 600 sales associates throughout New Jersey. Owned by SCS Realty Investment Group, LLC, the company is a franchise of GMAC Home Services, which is owned by Brookfield RPS, a division of Brookfield Asset Management Inc. BRPS has one of the largest relocation companies in the world and its Realtor® network is nearly 30,000 strong, based out of 1,500 locations across North America.